• In FY 2017, the Commission issued 129 formal case orders; Opened eight new formal cases; closed two formal cases; Conducted 1,358 natural gas pipeline safety inspections, One-Call inspections and pay telephone site inspections; Processed 862 Renewable Portfolio Standards applications; Responded to 949 consumer complaints and inquiries, and managed the licensing and oversight of about 100 competitive suppliers of energy and telecommunications services.
• The Commission’s website, www.dcpsc.org, is the primary way that the Commission communicates with the public. In 2017, we continued to make timely improvements in the quality of the website.
• Engaging with the public is essential to achieving the mission of the Commission. Our goal is to ensure that the public is aware of our initiatives and the services we provide, and has confidence that we are meeting their energy and telecom needs. That begins with well-informed customers. In 2017, we expanded our efforts to connect with the people we serve through social media, including Twitter, Facebook and YouTube. Our social media campaigns have focused on informing the public about our open meetings, live streaming of regulatory proceedings, consumer services, energy efficiency and weatherization tips, and highlighting our presence at numerous community festivals and large citywide events . This has led to increased followers on each of our social media platforms. Most importantly, District residents who are aware and understand how the Commission is serving the public interest.
• In October 2017, the Commission held its second “Winter Ready DC Campaign” to raise awareness about winter preparedness in the District of Columbia. The 2017 campaign began with a well-attended forum presenting panels of experts discussing how utilities are preparing for winter, what resources are available to District consumers and the District Government strategy for emergency preparedness. The Winter Ready campaign is part of the Commission’s year-round efforts to hold utilities to tougher reliability standards, reduce outages, and improve responsiveness and restoration times.