If you believe the utility service provider made a mistake on your bill, the Commission can help to resolve the issue. First, contact the utility directly by calling the utility customer service telephone numbers printed on the front page of your utility bill.
Be sure to have a complete copy of your bill in front of you.
If you can not resolve the problem after talking to the utility representative, please contact the Office of Consumer Services by telephone at 202-626-5120, on-site at 1325 G Street N.W., Suite 800, Washington, D.C., 20005, on-line at www.dcpsc.org/consumerservices, or by mail at 1325 G Street N.W., Suite 800, Washington, D.C., 20005. Consumer specialists are available to investigate complaints and respond to inquiries.